Questions and answers
Quick answers.
Ordering, pickup, delivery and products. Not here? Ask us.
Ordering and payment
How do I order?
Add what you want to the bag and check out. You can pay securely at checkout; payments are handled by Shopify.
Can I change or cancel an order?
Contact us as soon as you can with your order number. If it has not been packed yet we will help.
Do I need an account?
No. You can check out as a guest. An account lets you see past orders.
Pickup and delivery
Can I pick my order up?
Yes. Choose Pickup at Killarney Market at checkout. Online and in-store stock is the same shelf, so what you see online is what is in the shop.
Do you deliver?
Local delivery and shipping are offered. Options and prices are shown at checkout once you enter your address.
How is my order packed?
Carefully. Sealed boxes and packs are packed so they arrive in the condition you expect.
Products
Is everything authentic?
Yes. We sell official, sealed product from the games listed on the shop: Pokémon, One Piece, Dragon Ball, Naruto and Gundam.
What does "sold out" mean?
The product is not on the shelf right now. Open the product page and leave your email, and we will tell you the day it is back.
What is a pre-order?
A product listed before it arrives. It is ready for pickup or ships once it lands.
Are the pictures of the actual product?
Pictures show the product as the publisher released it. Sealed product is sold exactly as listed.
Returns and help
Can I return something?
Our refund policy explains what can be returned and how.
Something is wrong with my order.
Tell us at once through the contact form with your order number and we will put it right.
Nothing matches. Ask us directly.